Optical Shop Frequently Asked Questions

Q: Can I use another optometrist’s prescription at the UK Optical Shop?

A: Yes, we accept any valid prescription from any physician.   

Q: Do you accept my vision insurance?

A: We currently accept certain EyeMed Vision and Medicaid. You may call the optical shop to confirm your benefits.

Q: Can I schedule an appointment?

A: An appointment is not needed at the UK Optical Shop. If you would like to schedule an appointment with an ophthalmologist or optometrist, please call 859-323-5867.

Q: Can you provide a copy of my prescription?

A: We recommend you call the doctor’s office where you had your exam to obtain your prescription. If you saw a UK HealthCare provider, we can provide you a copy of your prescription.

Q: How can I give feedback about my experience?

A: It is our goal to ensure you are completely satisfied. Please contact the Leadership Team at UK Optical by email at UKHC_OpticalShop@uky.edu with any comments.

We highly value your feedback and encourage you to contact us.

Q: Do you accept the FSA card?

A: Yes. Most flexible spending account (FSA) plans allow for the purchase of an eye exam or eyeglasses. Please contact your plan administrator for complete details about your FSA plan. We are glad to provide detailed receipts for your purchase. 

Q: Do you offer a University of Kentucky employee discount?

A: All University of Kentucky employees are eligible to receive a discount benefit on glasses and contacts purchased through a UK Optical Shop location when not utilizing their vision insurance benefits. Visit one of our Optical Shop locations or call to learn more. 

Q: What can I do with used glasses that I no longer need?

A: UK Optical Shops are a collection site for donated glasses. Lions Club volunteers collect old eyeglasses, reading glasses and sunglasses. They clean and repair the used eyewear, which is then distributed to people who cannot afford to buy their own. They accept both prescription and non-prescription eyewear, in both adults' and children's sizes. To learn more, visit the Lions Club website.

Q: Do you adjust and repair eyeglasses for free?

A: Yes, we offer complimentary adjustments and repairs at our UK Optical Shops.